KATHMANDU: The Consumer Court has ruled in favor of Nanikaji Khadka, a resident of Bidur Municipality-13, Nuwakot, ordering GRS Two Wheelers Auto Pvt. Ltd. to pay Rs 393,000 in compensation for selling him a faulty Yamaha FZ-X BS6 motorcycle.
Khadka purchased the motorcycle on October 4, 2024, from GRS Two Wheelers’ showroom in Jamal, Kathmandu, for Rs 315,000. He was assured the bike was brand new and came with an 18-month warranty. However, Khadka soon faced several issues, including the bike’s manufacture year being 2022 instead of new, frequent starting failures, battery faults, peeling paint, poor engine performance, excessive smoke, and high fuel consumption.
Despite repeated requests, the dealer delayed providing official VAT and PAN bills and denied free repairs under the warranty. Khadka spent additional money on repairs, but problems persisted. When he sought warranty service, the company claimed the warranty had expired and refused assistance.
After failing to resolve the issue with the dealer, Khadka approached the main distributor, MAW Pvt. Ltd., who advised him to pursue warranty claims directly with the original seller. Subsequently, Khadka filed a complaint with the Consumer Court six months after the purchase.
On August 12, the court ruled in Khadka’s favor, ordering the dealer to compensate him Rs 393,000 and pay Rs 1,000 in court fees. The company had argued that the warranty covered only one year or 10,000 kilometers and that Khadka had received a discount by exchanging his old Honda Hornet motorcycle. They also claimed claims were invalid after six months.
The court dismissed these arguments, upholding Khadka’s right to compensation due to poor product quality and wrongful denial of warranty services. This ruling highlights the importance of consumer protection and sets a precedent against unfair business practices in Nepal’s two-wheeler market.
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