KATHMANDU: Thousands of customers have been hit due to the technical glitches that hit the billing system of Nepal Telecom (NTC).

Managing Director of Nepal Telecom Dilliram Adhikari said some technical glitches occurred in the data procurement billing system on last Saturday.

“Around 20,000 customers were affected due to some technical glitches in the billing system that siphoned payment from the main balance despite subscription to the data package,” said Adhikari.

Customers complained that they got their amount deducted from the main balance even if the message popped up showing that the data package was active despite having subscribed to the data package.

“We are preparing to return the amount deducted from the main balance of the customers in line with data package subscription scheme,” said Adhikari.