KATHMANDU: The arson attack on the Department of Transport Management during the violent Gen-Z protests on September 9 has begun to take a heavy toll on the public, with services across the country brought to a halt.
During the unrest, critical server equipment was looted and the department’s office was set on fire, crippling its online systems. The printing machines used for driver’s licenses were destroyed, and records linked to licenses in the Nagarik app have disappeared.
As a result, all transport offices nationwide have suspended services, including driving license tests. While some online functions are partially operational, officials say it will take time before the entire system is restored.
The blaze also destroyed driver’s licenses, blue books, and confiscated vehicles stored at traffic police offices. This has left vehicle owners in uncertainty over how to claim compensation, renew documents, or retrieve records.
According to the law, ownership can be verified through engine and chassis numbers. If that is not possible, local governments, upon police recommendation, may facilitate record recovery to help vehicle owners proceed with insurance and other processes.
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