KATHMANDU: Nepal Rastra Bank (NRB) has launched an online portal with the objective of protecting the interest of financial clients ensuring financial arbitration service.

The NRB launched the online portal to keep clients’ interests in priority based on commercial norms, values, and policy of the banking sector in a fair, trustworthy, and transparent manner with clients by banks, financial institutions, and different types of organizations and agents.

Information regarding the registration of complaints and registration number would be received through email once the complaint is filed at http://gunaso.nrb.org.np.

Information regarding the final decision of the complaints would be provided through email, according to the NRB.