KATHMANDU: The government has started addressing public complaints through the local levels.
With 753 local levels being connected with the new software portal of ‘Hello Sarkar’ established under the Office of the Prime Minister and Council of Ministers as a grievances-hearing mechanism, public grievances are being addressed through the local level.
According to ‘Hello Sarkar’ section chief Shekhar Poudel, the new portal was installed with the beginning of the current fiscal year.
The local levels have access to their ‘username’ and ‘password’. Complaints received in the name of Hello Sarkar are directly forwarded to the respective local level for further action. Chief Administrative Officer and official are assigned to listen to people’s complaints execute them.
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